 |
|
|
SHIPPING & RETURNS
Shipping
We will ship your order within 48 hours after payment is received via PayPal.
We do not ship on Sundays and Holidays.
For Philippine buyers, we use Xend Express only handling time within Metro Manila is 1-business days while provincial is 2-3business days (Powered by LBC).
For International (Small Items such as organizers), Xend Delivers 7-15 business days via Premium Registered Mail (No tracking Number). International handling will be powered by Singapore Post.
For International (Large Items such as bags), Philippine Post via Premium Registered Mail (No Tracking Number) will be used and a handling time of 20-45 business days.
Other Countries not included on our shipping: Please contact us so we can arrange and quote shipment for you.
For Express Mail Service (EMS) or via Air Freight such as FedEx and DHL: Please contact us so we can arrange and quote shipment for you. This method is a bit expensive compare to the usual shipping method that we are offering. EMS' handling time is 5-7 business days while Air Freight's handling time is 3-4 business days. Any delays will vary depending on customs in your country. EMS AND AIR FREIGHT ARE BOTH TRACK-ABLE.
For assistance on tracking your package:
You may email us directly: [email protected]
or you may track your package online at http://www.xend.com.ph/.
Please do note that you may track your package in their website after 24-48 hours.
International Import Duties, Taxes and Custom fees
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from functionale.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the Philippines may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
No Return, No Exchange
Strictly no returns. Please check your orders before placing it.
We check items first before shipping.
We are not liable for items damaged during transit.
For isolated cases, Merchant will accept return or exchanges for a period of 7 days from date of purchase, provided the item you purchased is in its original, unused condition (including all original packaging and tags). You just need to pay for the shipping costs and difference between the items. Again, please contact us to arrange for any exchanges.
Please take note that we have a no refund policy.
NOTE: WE HAVE A NO REFUND POLICY. ALL SHIPPING FEES ARE NOT REFUNDABLE ON EXCHANGE OR RETURNS. YOU WILL ALSO BE RESPONSIBLE FOR SHIPPING COST OF THE EXCHANGED ITEM.
CANNOT FIND THE ANSWERS HERE TO YOUR QUESTIONS? PLEASE EMAIL US: [email protected]
|
|
|
|
